Customer Service Representative (Retail) - Bali, Indonesia

Join Transcom, a global leader in customer experience management, as a Customer Service Representative (Retail) in the vibrant and culturally rich island of Bali, Indonesia! We are seeking passionate, customer-focused professionals to deliver exceptional service to our valued customers. In this role, you will handle customer inquiries, complaints, and feedback, ensuring a seamless and satisfying shopping experience for our clients. This is a fantastic opportunity to work in a dynamic retail environment while contributing to a company that prioritizes customer satisfaction and continuous improvement.

Transcom is a renowned company with a strong reputation for excellence in customer service. Our team in Bali is dedicated to providing top-notch support to our retail customers. As a Customer Service Representative, you will be part of a supportive team that values your contributions and growth. You will have the chance to develop your skills and advance your career within a company that invests in its employees' success.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and in-person interactions.
• Provide excellent customer service by resolving issues promptly and professionally.
• Assist customers with product information, promotions, and retail policies.
• Document customer interactions and maintain accurate records.
• Collaborate with the retail team to ensure a seamless shopping experience.
• Participate in training and development programs to enhance your skills.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Adhere to company policies and procedures to maintain a high standard of service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with retail industry and customer service best practices.
• Ability to work in a fast-paced environment and meet service level targets.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Willingness to travel and work in a dynamic retail setting.
• High school diploma or equivalent required.

🛠️ Keahlian

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